Tag: customer support

A simple support principle: don’t close tickets.

excited customers

Don’t you hate it when some customer support system automatically closes tickets without them being solved? The personal touch is gone and often people who are not helped, refuse to enter their question for a second time. The perception on customer support, your product and/or service and brand will be bad…

A simple support principle would be that you don’t close tickets yourself but ask your customer to do so. If not, (s)he will be contacted. Creating opportunities to touch base with end customers is not a buzzword. It’s simple principle whereby you create a dialogue and you will get to know numerous ways on how you can improve your product, service and brand perception. The feedback from your customers can be used to drive your business as they will be your first brand ambassadors.

At kañooh, we implemented this principle, next to some other customer touch points. So far, this works great and our clients think so too. Try it for your business.

HouseHoldStop: The 1stopshop for all your household services. #oipd

one stop shop

The idea is e-commerce but with/for services. 1stopshop helps you in managing your contracts with (your) preferred suppliers for everything. In fact, it’s a broker service where they audit your invoices and make recommendations (once a year) so you can benefit from changed market situations without monitoring all these different areas.
To start with, you can sign up for the usual suspects of your home:

  • Electricity
  • Gas
  • Water
  • Internet
  • Telecom
  • TV

After an initial intake (250 euro?), for just 1 euro per month per invoice (supplier) you outsource to 1stopshop, you can save a multitude of the amount with just saying yes to the rational recommendations we make. 1stopshop does the market research, the negotiations… All the hassle in finding the best deals is over. 1stopshop does it better you’ll ever can.

In addition to clear monetary benefits, whenever there is trouble with a supplier, 1stopshop will mediate and help you out with a smile. Don’t waste time trying to do it yourself and get frustrated, Just log into their portal, tell them, sit back and relax. Let them take care of it. They’ll contact you when, using the means you like, when the air has been cleared.

The 1stopshop portal works a bit like Coolblue where you have 1 account that can access all the contracts per service store in which new propositions by suppliers are reported about, analysed and recommended to user profiles. You can also keep track of all these services in one handy account.

Managing your household services has never been more convenient. With HouseHoldShop you can trust making the right decisions.

It’s no coincidence that @kodel also wrote a blogpost about this with pretty much the same thinking.