Tag: support

ACE: self-service group for creatives and entrepreneurs.

troubled conversations

People with alcohol problems go to the AA. Others who suffer from obesitas go to the Weight Watchers. All those people have the same goal in mind. They want to find support in their attempts to be and keep on being sober or losing weight. And the particular thing is that it works for a large part of the people who voluntarily join these associations. ACE is pretty much the same but for creatives and entrepreneurs. These people are very outspoken but when it comes to dealing with (vanity) problems, they are mostly very alone in their thinking. ACE would be a Anonymous group of Creatives and Entrepreneurs who need to have some support in their personal life.

Manual Heaven + Vault.

messy manuals

I was thinking about the wayback machine and then the manual idea popped up again. After writing this post, i remembered. Check it here…

How many manuals can one collect? Every year or so I look at those three cabinets on my closet, go through all the manuals in it and throw away those I don’t need anymore.

Why isn’t there a giant database of manuals where I can pick and choose from all the manuals in the world the ones I have in my house? Sometimes I can’t find the manual online anymore… I want to be able to add a manual with purchasing date to my personal account. In a perfect world, it would be the guarantee stamp. Whenever something breaks, I have my manual with me in just a couple of clicks. Also I could get in touch with the support desk of these companies, when under guarantee, to have it fixed. The advantage for them would be that they could update their manuals in real time. There is also an app, so i can access the manual on my phone or tablet. Easy as that.

A simple support principle: don’t close tickets.

excited customers

Don’t you hate it when some customer support system automatically closes tickets without them being solved? The personal touch is gone and often people who are not helped, refuse to enter their question for a second time. The perception on customer support, your product and/or service and brand will be bad…

A simple support principle would be that you don’t close tickets yourself but ask your customer to do so. If not, (s)he will be contacted. Creating opportunities to touch base with end customers is not a buzzword. It’s simple principle whereby you create a dialogue and you will get to know numerous ways on how you can improve your product, service and brand perception. The feedback from your customers can be used to drive your business as they will be your first brand ambassadors.

At kañooh, we implemented this principle, next to some other customer touch points. So far, this works great and our clients think so too. Try it for your business.

HouseHoldStop: The 1stopshop for all your household services. #oipd

one stop shop

The idea is e-commerce but with/for services. 1stopshop helps you in managing your contracts with (your) preferred suppliers for everything. In fact, it’s a broker service where they audit your invoices and make recommendations (once a year) so you can benefit from changed market situations without monitoring all these different areas.
To start with, you can sign up for the usual suspects of your home:

  • Electricity
  • Gas
  • Water
  • Internet
  • Telecom
  • TV

After an initial intake (250 euro?), for just 1 euro per month per invoice (supplier) you outsource to 1stopshop, you can save a multitude of the amount with just saying yes to the rational recommendations we make. 1stopshop does the market research, the negotiations… All the hassle in finding the best deals is over. 1stopshop does it better you’ll ever can.

In addition to clear monetary benefits, whenever there is trouble with a supplier, 1stopshop will mediate and help you out with a smile. Don’t waste time trying to do it yourself and get frustrated, Just log into their portal, tell them, sit back and relax. Let them take care of it. They’ll contact you when, using the means you like, when the air has been cleared.

The 1stopshop portal works a bit like Coolblue where you have 1 account that can access all the contracts per service store in which new propositions by suppliers are reported about, analysed and recommended to user profiles. You can also keep track of all these services in one handy account.

Managing your household services has never been more convenient. With HouseHoldShop you can trust making the right decisions.

It’s no coincidence that @kodel also wrote a blogpost about this with pretty much the same thinking.